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Q. How does your program work?
A. Click on the Sign Up Now button on our home page to register for one full year of unlimited CE. Once the system has processed your payment, just click on Courses to select any course that interests you!
Q. What is a "book-style" program?
A. "Book-style" program reading materials are found in a separately purchased textbook. When choosing your program, you will know it is book-style if there are two asterisks (**) at the end of the title. For example, EKGs Made Easy** 20-67859 is a book-style program. Your purchase from this website includes purpose and objective information, the examination, the program evaluation and your certificate of completion. When you purchase the program, the system will display a link to Amazon.com for you to purchase the textbook if you need it. You may also purchase the books from Barnes and Noble.
Q. I have forgotten or lost my password.
A. Click here to reset your password. If you don’t know the e-mail address you used, please call 866-650-3400 or submit your request using our online form.
Q. When will my membership expire?
A. Your expiration date shows with your name in the upper right hand corner of the screen whenever you are logged in. To renew your membership, log in and click Member Services and Pay/Renew Membership.
Q. The system won’t let me log in. What should I do?
A. Check that you have correctly entered your e-mail address and password (make sure your caps lock is not on!!) If the system still will not let you in, please call 1-866-650-3400 or submit your information using our online form.
Q. I am the staff development or HR director for my organization. How can I get more information about your organizational contract program?
A. Please contact us by calling 866-650-3400 or submit your information using our online form. We would be happy to answer all of your questions!
Q. My certificate will not print. What can I do?
A. Make sure that you have Adobe Reader loaded on your computer: Go to Start, then Search or Find. Type in Adobe; if your computer finds the program you already have it installed. If nothing is found then you can go to www.adobe.com and download a free version. If you have the program installed, try turning off your pop-up blocker and reprinting your certificate again.
Q. I am getting a duplicate certificate. My new certificate will not print.? A. Try clearing your cookies. Make sure you are logged out of the system, but logged onto the Internet. Go to the tool bar on the upper left corner of the screen. Click on the Tools tab, then Internet Options. Once the box opens, click on the General tab and select Delete Cookies. When all of these have been deleted you can try printing your certificate again. To get back to the certificate log back in and click on the Courses tab, then on Course History. You will see the title of the course and on the right side of the course title you can print the certificate. Please feel free to call us if you have additional questions. If you still can't open or print your certificate, call us at 866-650-3400 or submit you request using our online form for further assistance.
Q. What if I want a refund?
A. If you are not satisfied with your purchase for any reason, we will refund 100% of your purchase price, no questions asked! However, you must request your refund in writing (by "snail" mail or completing our online form) within 30 days of your purchase. You must not have completed any courses, other than the demo course, to receive a full refund. Please contact us or call 866-650-3400 if you have any questions about this policy.
Q. What if I need a program you don't offer, or I have an idea for a new program?
A. We always appreciate suggestions and comments from our customers. Please feel free to contact us with your idea or suggestion.
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